FAQ
This page contains answers to commonly asked questions
Q: What technology is used in Web Browser for the Live Help chat?
A: Client side uses AJAX in Web Browser. This allows to avoid downloading of custom plug-ins and Java applets into visitor's browser.
Q: How does it work?
A: jbTop operates as a gateway between your site visitors and a XMPP/Jabber Server. This allows to use any of Jabber Instant Messenger software as an operator software. You can find hundreds of available XMPP/Jabber Clients
here.
Q: What web browsers are supported?
A: jbTop works with all modern web browsers: Firefox 1.0 and up; Internet Explorer 5.5 and up; Netscape and other Mozilla based browsers 1.7 and up; Opera 7.5.4 and up; Safari 1.2 and up.
Q: How customizable is jbTop?
A: You may set up your own presence images and configure web colors to integrate it with your website.
Q: May I host jbTop on my own server?
A: jbTop is a service. It is used to support Live Help service for websites. For your own server you may use our Jerry Messenger Server. This is s a compact server combination of XMPP/Jabber server and WEB server which
allows you to run a Live Help (Live Support) for your web site(s) on your own server as a standalone application.
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